Shipping Policy

Last updated: 5 August 2026

At Southerly Beauty, we aim to dispatch your order quickly and ensure it reaches you safely. Please review the information below before placing your order.

Order Processing

Orders are generally processed and dispatched within 1–2 working days after your order has been confirmed and payment has been received.

Orders placed on weekends or public holidays will generally be processed on the next working day.

During promotional periods, product launches or periods of unusually high order volume, processing times may be slightly longer.

Once your order has been dispatched, you will receive tracking information where available.

New Zealand Shipping

We offer tracked shipping throughout New Zealand.

Standard tracked shipping: $9.99

Free standard New Zealand shipping on orders over $79, including standard rural delivery.

Estimated delivery times after dispatch are generally:

• Urban addresses: 1–3 working days
• Rural and non-urban addresses: 3–6 working days
• Remote locations: additional delivery time may be required

Delivery timeframes are estimates only and may be affected by courier delays, public holidays, weather events or other circumstances outside our reasonable control.

PO Boxes

We are unable to deliver orders to PO Box addresses.

Please provide a valid physical residential or business delivery address when placing your order.

If a PO Box address is supplied, we may contact you to request an alternative physical delivery address before your order can be dispatched.

Your order may be delayed until a suitable delivery address has been provided.

Rural and Remote Delivery

Standard rural delivery within New Zealand is included within our normal shipping rates and free-shipping offer.

Additional delivery charges may apply to offshore islands, highly remote locations or addresses requiring specialist or non-standard courier services.

This may include locations such as:

• Great Barrier Island;
• Stewart Island;
• the Chatham Islands; and
• certain remote or non-standard delivery locations, including some areas of Waiheke Island.

If an additional delivery charge applies to your order, we will contact you before dispatch.

You may choose to pay the additional delivery charge or cancel your order for a full refund.

We will not charge an additional delivery fee without your agreement.

Delivery Addresses

Please ensure that your delivery address is complete and accurate when placing your order.

Southerly Beauty is not responsible for delays caused by incomplete or incorrect address information supplied by the customer.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

If your order has not yet been dispatched, we will make reasonable efforts to update the delivery address.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

If a parcel is returned to us because an incorrect or incomplete delivery address was supplied, additional shipping charges may apply before the order can be resent.

Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking updates are provided by the relevant courier and may occasionally take some time to appear after your parcel has been collected.

Authority to Leave

Where you request or authorise a courier to leave your parcel without obtaining a signature, the parcel may be left at the delivery address in accordance with the courier's delivery procedures.

Please ensure that the delivery location you nominate is secure and suitable for receiving your order.

Delayed, Lost or Damaged Parcels

If your parcel appears to be significantly delayed, lost or damaged during delivery, please contact us with your order number and relevant details.

Where appropriate, Southerly Beauty will work with the courier to investigate the issue.

If your order is damaged during transit, please retain the product, its packaging and the courier packaging and contact us as soon as reasonably possible.

We may request photographs of the damaged product, packaging and shipping label to assist with our investigation.

Where goods are lost or damaged in transit before they are delivered to you, we will provide an appropriate remedy where required under applicable consumer law.

Responsibility for Delivery

Southerly Beauty remains responsible for ensuring that orders are delivered in accordance with our obligations under applicable New Zealand consumer law.

The use of a third-party courier does not remove any rights you may have under the Consumer Guarantees Act 1993 or other applicable legislation.

Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights or remedies available to you under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable consumer law.

Where applicable consumer law provides you with rights or remedies that cannot legally be excluded, those rights will continue to apply regardless of anything stated in this policy.

Contact Us

For shipping questions or assistance with an order, contact:

Southerly Beauty
Email: hello@southerlybeauty.co.nz
Website: southerlybeauty.co.nz
New Zealand

Please include your order number when contacting us.